cancellation-policy

1. Cancellation conditions for orders

The customer can request the cancellation of the order within a maximum of 72 hours from the completion of the purchase, provided that the order has not yet been shipped.

If the order has already been shipped or if the 72-hour deadline has passed, cancellation will no longer be possible. After receiving the goods, the customer can exercise the right of return according to the established procedures.

Orders containing items made at the specific request of the customer cannot be canceled once confirmed.

2. Procedure for requesting cancellation

To request the cancellation of an order, the customer must follow the following procedure:

The customer must send a written communication via email to customer service within the permitted period, indicating the order number and the cancellation request.

Customer service will check the status of the order and confirm if cancellation is still possible.

The customer will subsequently receive an official cancellation confirmation or, if the order has already been shipped, instructions on how to proceed with the return.

3. Refund management

In the event of an approved cancellation before shipment, the refund will be processed within 2–3 business days.

The refund will be made using the same payment method used for the original order, unless otherwise agreed between the parties.

Actual crediting times may vary depending on the payment service provider.

4. Contacts

For any information regarding cancellations, refunds or customer support, you can contact us via:

E-mail: info@bottegadeiricordi.it
Phone: +39 348 922 3493
Address: Via San Gerardo 72, 22077 Olgiate Comasco Como, Italy
Service hours: Monday to Friday, 9:00–18:00 (CET)
Service area: Italy