Payment methods

1. Accepted payment methods

The website offers secure payment methods that comply with current Italian regulations on payment services.

The following payment methods are accepted:

Credit and debit cards: Visa, Mastercard, American Express, JCB, Discover

All payments are processed upon order confirmation, subject to verification of product availability and the validity of the selected payment method.

2. Transaction security

Protecting customer payment data is a priority.

All transactions are carried out via secure connections with SSL encryption, in order to guarantee the security of personal and financial information.

The website complies with European requirements for strong customer authentication.

Payment card data is not stored on the servers.

Payments are processed exclusively through authorized payment service providers that comply with international PCI DSS security standards.

3. Currency and applicable taxes

All prices indicated on the website are expressed in euros (€) and include applicable taxes according to current Italian law.

No additional fees are charged during the payment process, unless explicitly stated otherwise on the purchase page.

4. Payment confirmation

After successful payment, the customer will receive an order confirmation email containing a reference number.

Order processing will only begin after the transaction has been authorized by the payment provider.

If payment is not authorized, the order will be considered invalid and will not be processed further.

5. Payment issues and refunds

If you experience difficulties during the payment process, we recommend:

verifying the payment details entered
ensuring that sufficient funds are available
contacting your payment provider or bank

Refunds resulting from approved cancellations or compliant returns are processed within 1-3 business days and credited using the same payment method used for the original transaction.

Actual crediting times may vary depending on the payment service provider.

6. Contact

For any questions regarding payment methods or issues during the payment process, you can contact us via:

E-mail: info@bottegadeiricordi.it
Phone: +39 348 922 3493
Address: Via San Gerardo 72, 22077 Olgiate Comasco Como, Italy
Service hours: Monday to Friday, 9:00–18:00 (CET)
Service area: Italy